by Internet Medical Society

Working Group for evaluating the quality of healthcare technology, including telemedicine, healthcare sites, APPs and medical services provided online (the eHealthQ seal)

Group leader:

  • Dr Graciela Flores, Medical Audit, Peru


  • Dr David Ryan, Public Health, Kings College London, UK
  • Dr Adel Gouri, Head of Laboratory of Medical Biochemistry, Ibn Zohr Public Hospital, Guelma, Algeria
  • Dr Carlos Guillén, European Expert in Quality Management in Healthcare Services, Madrid, Spain
  • Dr Akilesh. R, Chennai, India
  • Dr Manuel Menendez, Oviedo, Spain
  • Dr Mohsin Khurshid, Faisalabad, Pakistan
  • Dr Ana Arnaiz-García, Santander, Spain
  • Dr Max Weinmann, Boston, USA
  • Dr. Sriram Seshadri, Ahmedabad, India

  • Dr Minoo Bhagia, India


The commitment to reliable medical practice on the internet 

The eHealth Quality seal (eHealthQ) was created to encourage the dissemination of quality medical practice online, and to facilitate access to the latest and most relevant providers of health services through the internet (Telemedicine) as well as medical information in websites and APPs.

The eHealthQ is an ethical standard aimed at offering quality health information. It demonstrates the intent of a website to publish transparent information. The transparency of the website will improve the usefulness and objectivity of the information and the publishment of correct data.

The eHealthQ is a code of ethics that guides site managers in setting up a minimum set of mechanisms to provide quality, objective and transparent medical services tailored to the needs of the patients.

Sites applying for certification and sites already certified undertake to respect the eHealthQ and the requirements for certification.

eHealthQ cannot guarantee the accuracy of medical services presented by a site and its completeness at any given time, but possession of the eHealthQ allows a site to demonstrate its intention to contribute to quality medical information through the publishment of objective and transparent information.

eHealthQ aims to be trustworthy code for medical practice and medical information on Internet. The eHealthQ is designed for three target audiences: patients, the health professionals and the web publisher, actively involving the site owner in the process of certification.

Regular monitoring: 
A certified site receives a check-up visit periodically, beginning one year after the initial certification, following a complaint, technical malfunction detected by our monitoring services.

In addition to the biennial review we rely heavily on user vigilance to report alleged non-compliance with the eHealthQ, as we cannot cover the entire Web. Many alerts come to us from sharp-eyed surfers motivated by civic responsibility. We applaud and encourage these alerts as a vital component of self-regulation and as a contribution to our work.


The eHealthQ Principles

  Principle 1 Authority
Give qualifications of authors

Principle 2

Respect the privacy of site users

Principle 3

Cite the sources and dates of medical information

Principle 4

Justification of claims / balanced and objective claims

Principle 5

Accessibility, provide valid contact details

Principle 6

Financial disclosure
Provide details of funding

Principle 7

Clearly distinguish advertising from editorial content

The eHeatlhQ: a Quality Certification System

Who can request it? Any health or medical web site, intended for patients, health professionals or the general public, whether or not it has a strictly health or medical focus.

The request for certification is explicit and voluntary (Requests are handled through the IMS website ).

Review for certification: Each request for certification is examined by the eHealthQ working group including doctors and other healthcare professionals. IMS makes a thorough visit of the site and verifies if all eight of the eHeatlhQ ethical principles (see below) are respected. If some principles are missing in the web site, IMS and the site owner work together in order to bring the site into compliance.

Active certification: A site which is found to respect the eight eHeatlhQ principles is given a unique dynamic seal to place on their pages. The seal is directly linked to a eHealthQ certificate located on the IMS website. This certificate specifies how the certified website complies with the eHeatlhQ principles.

Regular monitoring: A certified site receives a check-up visit periodically, beginning one year after the initial certification, following a complaint, technical malfunction detected by our monitoring services.

Compliance assurance: Mechanisms have been implemented in order to ensure compliance and detect violations of the eHeatlhQ. IMS is the only organization to enforce its code through a formal complaint mechanism.


You need to be a member of Internet Medical Society to add comments!

IMS Member
Comment by Network Admin on March 6, 2015 at 5:40pm

Thank you all for joining.

Now we can start working, and we have to do it from scratch.

I feel we should define how are we going to arrange the evaluation of the different technologies: methods and criteria, and what platform can we use. Then, we need to organize ourselves to define roles and tasks.  

Please, let me know your suggestions.

IMS Member
Comment by Dr. Sriram Seshadri on March 4, 2015 at 5:23am

Thanks for sending me an invitation to your in the working group on healthcare technology.

I will be glad to provide my inputs and support in this regard.

My details are as under

Dr. Sriram Seshadri
Academic Coordinator
Coordinator - IQACI & Institutional Ethical Committee
Institute of Science, Nirma Univesity

Ahmedabad, India

IMS Member
Comment by dr minoo bhagia on March 4, 2015 at 2:36am

Thanks for inviting me to join your group. 


Dr Minoo Bhagia

Gynaecologist and Obstetrician 


IMS Member
Comment by Mohsin Khurshid on March 3, 2015 at 7:55pm

Thanks for the invitation. Is am pleased to be a part of this group....

Mohsin Khurshid


IMS Member
Comment by Manuel Menéndez on January 12, 2015 at 8:08pm


I find this WG interesting, I would like to participate.

How can I proceed?

IMS Member
Comment by Dr. Carlos A Guillén on December 27, 2013 at 1:47pm

Good afternoon. Telemedicine is a tool whose use has expanded greatly in recent years. Unfortunately the lack of doctor-patient interaction and the pressure to reduce costs are important barriers to ensure optimum quality and service.
I have the degree of European Expert in Quality Management in Healthcare Services granted by the Spanish Agency for Quality (AEC). I performed audits of health services in Madrid including telemedicine services (ie radiology).
I am interested in the offer you propose and I think I can contribute to on the committee with my experience.

IMS Member
Comment by GRACIELA FABIA FLORES MONTES on December 23, 2013 at 5:54pm

good morning I'm a doctor Graciela Flores, I'm medical audit, quality work in health services in Peru. telemedicine today is a necessary tool to handle and great strength that connects us with any colleagues in different parts of the world in real time. therefore it is important to select the sources of information, science-based standards and good quality. is important  learn handle the new forms of communication worldwide. I would like to be part of the committee  and contribute to our medical society.

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